Our Policies

Cancellation Policy

If you need to cancel, and we understand it happens. Please give us a 24 hour notice. Cancellations with less than a 24 hour notice will result in a late charge equal to 50% of the service price. This policy helps us make sure we have enough room for other bookings.

An appointment made within 24 hours of the scheduled service will be allowed to cancel up to 4 hours before the appointment time without a late charge cancellation.

Missed Appointments

After “no show” or missed appointments will be charged the full amount of the scheduled service to the credit card on file. We have other great clients like yourself that could have enjoyed those appointment times and need to ensure availability.

Late Arrivals

Please be on time. We realize unexpected things happen throughout the day, but we also want to ensure full attention and commitments to our next client. If you are more than 10 minutes late, we may have to re-schedule you to another time.

Appointment Time

It is Prive Policy that the rate quoted for styling service includes up to the first hour of service (one appointment slot) which is ample time for typical styling service . Should the service exceed one hour, the rate for additional 30 minutes thereafter will be charged an additional $25 per half an hour. This policy accommodate guest needs as we must block out additional time service requires more than one appointment slot.

Color Correction

Color correction prices vary do to multiple color processes and a longer appointment time. Prices will be provided by your colorist during your consultation. A $50 deposit will be required upon scheduling your appointment.

Refund

Prive was built on world class customer service and our performance guarantee. We want to make sure you are satisfied with your service. We are here to meet and hopefully exceed all expectations. If you are not satisfied with your service, we will be more than happy to have you back for a complimentary “re-do” so that you leave feeling happy and confident. All “re-do’s” must be scheduled within 10 days of the service and there will no refunds issued on services.

We are proud of our industry leading products and want you to be satisfied with your purchase. But unfortunately we will be unable to refund products that have been “opened”.

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